CBT Nuggets - Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician PRO Section: E-Books

Learn
to solve stubborn Windows 7 desktop support problems with training that
teaches you in-depth support skills -- right down to the server-side
configuration level.

Plus, you''ll find yourself connected to
loads of supplemental information and links that put powerful
problem-solving resources at your fingertips.

This training maps
to Microsoft exam 70-685. In no time, you''ll be ready for the test and
one step closer to MCITP certification as a Desktop Support Technician.





What You'll Learn


Video 1: Series Overview|10:40

About this Series. About Microsoft DST Certification. About the 70-685
Exam. In this nugget we introduce the series and describe how it (a)
matches the Microsoft-published exam objectives extremely closely; and
(b) will help you attain your certification goal in minimal time. We
also describe the somewhat confusing world of Microsoft Desktop Support
Technician (DST) certification, paying particular attention to the
70-685 test.
*
Video 2: Handling New Software Installation Issues|51:51

Controlling Installation Permissions. Deploying AppLocker. Managing
Driver Signing. Understanding Licensing Options. We dive right into the
material in this nugget. Here we learn how software installation works
out of the box in Windows 7. We also learn how to use AppLocker, the
new and powerful method for controlling software installation on
Windows 7 systems. We also cover device driver signing, digital
certificates, and how Microsoft licensing works with respect to Windows
7. Relevant Exam Objectives: Identify and resolve new software
installation issues.
*
Video 3: Resolving Software Configuration Issues|41:11

Enabling and Disabling Features. Deploying Application Shims. Pointing
to a Network Resource. In this nugget we learn how to manage installed
software in Windows 7. We cover how to enable and disable out-of-box
features, how to use the Application Compatibility Toolkit (ACT) to
deploy application shims, and then how to make client-side network
connections to server-based resources. Relevant Exam Objectives:
Identify and resolve software configuration issues.
*
Video 4: Managing Software Failure Issues Part 1|42:26

Checking Event Logs. Accessing Safe Mode. Repairing a Windows 7
Installation. In this nugget we explore the myriad ways to troubleshoot
a failed software installation in Windows 7. Specifically, we perform a
deep-dive into the Windows Event Logs, Safe mode and other diagnostic
boot modes, and then finish with a consideration of the Windows 7
repair process. Relevant Exam Objectives: Identify cause of and resolve
software failure issues.
*
Video 5: Managing Software Failure Issues Part 2|39:45

Managing Programs and Features. Restoring or Reimaging Windows 7.
Editing the Default Settings on the System Image. In this nugget we go
further in learning to master software management and uninstallation in
Windows 7. We also cover administration of Windows 7 operating system
images, including how to customize a reference OS image using the
Microsoft deployment tools in Windows Server 2008 R2. Relevant Exam
Objectives: Identify cause of and resolve software failure issues.
*
Video 6: Troubleshooting Logon Issues|35:23

Logon Context. Trust Relationships with Computer Accounts. Password
expiration and Logon Hours Compliance. In this nugget we tackle the
extremely common DST troubleshooting issue of the failed network logon.
We discuss the trusted connection that exists between a client and a
server computer in an Active Directory Domain Services (AD DS)
environment. We also look at password expiration and logon hours
compliance and how these play into resolving users’ logon problems.
Relevant Exam Objectives: Identify and resolve logon issues.
*
Video 7: Identifying Network Connectivity Issues Part 1|35:56

Determining the Issue Scope. TCP/IP Configuration. Testing Network
Connectivity. In this nugget we begin with an overview of network
troubleshooting methodology, paying particular attention to determining
issue scope. Next we ensure that we have the basics of client-side
TCP/IP configuration down. We finish with using various built-in
Windows 7 command-line tools in order to test and troubleshoot network
connectivity. Relevant Exam Objectives: Identify and resolve network
connectivity issues.
*
Video 8: Identifying Network Connectivity Issues Part 2|35:07

BranchCache Overview. The Default Gateway. Network Location Awareness.
We begin this nugget by providing a detailed discussion of BranchCache,
a cool new Windows Server 2008 R2 feature that provides Windows 7
clients and their users much faster access to shared resources in a
multi-side Active Directory internetwork. We then examine the role of
the default gateway in routed TCP/IP communications, and spend the
remainder of our time togeter in this nugget mastering the mechanics of
the Network Location Awareness (NLA) service and how this technology
interplays with Windows Firewall, Group Policy, and AD DS. Relevant
Exam Objectives: Identify and resolve network connectivity issues.
*
Video 9: Managing Name Resolution Issues|33:31

Verifying Name Resolution Configuration. Managing the DNS Cache. Using
nslookup. In this nugget we perform a deep-dive into Domain Name System
(DNS) and how we can leverage our expertise with server-side setup to
resolve client-side name resolution problems. Specifically, we learn
how to manage the client-side name resolve cache and use nslookup to
query resource records on an authoritative DNS server. Relevant Exam
Objectives: Identify and resolve names resolution issues.
*
Video 10: Administering Network Printer Issues|39:39

Hardware and Printer Failure. Server-Side Configuration. Managing
Driver Issues. Handling Network Issues. Because printing is both a core
network service as well as a popular vector for DST troubleshooting, we
spend a significant amount of time here learning practical strategies
for approaching hardware failure, software failure, server-side print
queue configuration, and how to administer network drivers and
associated services. Included in this nugget is a practical overview of
the nifty Print Management Microsoft Management Console (MMC) tool.
Relevant Exam Objectives: Identify and resolve network printer issues.
*
Video 11: Identifying Performance Issues Part 1|42:51

Analyzing System and Application Logs. Troubleshooting Services. Using
Performance Monitor. In this nugget we learn to “put our finger on the
pulse,” as it were, of a troublesome, or suspected troublesome, Windows
7 system. Specifically, we learn how to analyze the appropriate Windows
event logs, troubleshoot system services, and use the Performance
Monitor console. Relevant Exam Objectives: Identify and resolve
performance issues.
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Video 12: Identifying Performance Issues Part 2|47:34

Configuring Power Management. Managing Hard Drive Space. Optimizing
Virtual Memory. In this nugget we carry over our discussion started in
the previous nugget on performance monitoring and tuning in Windows 7.
Here we begin with power management, and then move on to managing hard
drive space and optimizing virtual memory. Relevant Exam Objectives:
Identify and resolve performance issues.
*
Video 13: Resolving Hardware Failure Issues|35:41

Hardware Troubleshooting Tools. Resolving Hard Drive Issues. Updating
the System BIOS. Diagnosing Memory Failure Issues. In this nugget we
shift our attention away from software and turn to how to resolve
hardware-related issues in Windows 7 systems. To wit, we start with an
overview of built-in hardware troubleshooting tools. Next we examine
hard drive issues, learn the whys and hows of updating the system BIOS,
and finish by learning how to use the slick Windows 7 Memory Diagnostic
tool. Relevant Exam Objectives: Identify and resolve hardware failure
issues.
*
Video 14: Managing Wireless Connectivity Issues|31:24

Client-Side Wireless Configuration. Managing Data Encryption. Using
Wireless Profiles. Group Policy Management. More than ever before in
business, IEEE 802.11 wireless connectivity is a core network service
offered to users and site visitors. Therefore, as DSTs we need to learn
the proverbial ins and outs of client-side wireless connection
management, understand wireless data encryption protocols, as well as
how to set up and manage wireless profiles both manually and with the
help of Windows Server 2008 R2 domain Group Policy. Relevant Exam
Objectives: Identify and resolve wireless connectivity issues.
*
Video 15: Handling Remote Access Issues|43:55

Remote Access Connection Methods. Managing Access and Authentication.
Troubleshooting Client Connectivity. Description: Assisting remote
users in establishing virtual private network (VPN) connections is part
of most DSTs’ job roles. In this nugget we review the remote access
connection methods that are supported by Windows 7 and Windows Server
2008 R2 Network Policy Server. We delve into the arcana of remote
access/VPN protocols to ensure secure authentication and data
confidentiality. Finally, we learn how to troubleshoot client remote
access connections. This nugget also provides an overview of the
Connection Manager Administration Kit (CMAK), a tool for simplifying
the deployment of remote access profiles to several Windows 7 client
computers. Relevant Exam Objectives: Identify and resolve remote access
issues.
*
Video 16: Solving Internet Explorer Security Issues|44:44

Adding Trusted Sites. Accessing Advanced Options. Managing Add-ins.
Administering Digital Certificates. Group Policy Restrictions. Any
revision to the Microsoft Internet Explorer Web browser is bound to
introduce both a new learning curve as well as new opportunities for
troubleshooting. In this nugget we review how IE security zones work.
We also rummage around in the Internet Explorer “advanced options”
feature set, including how to manage add-ins, digital certificates, and
Group Policy software restrictions. Relevant Exam Objectives: Identify
and resolve Windows Internet Explorer security issues.
*
Video 17: Resolving Issues Due to Malicious Software|37:58

Resolving Malware Infections. Malware Protection Tools. In this nugget
we cover practical approaches to resolving malicious software
infections on Windows 7 systems, with an eye toward preventing their
reoccurrence. We also review all of the anti-malware tools Microsoft
both bundles with Windows 7 and/or offers to the public as separate
products. Relevant Exam Objectives: Identify and resolve issues due to
malicious software.
*
Video 18: Identifying Encryption Issues|40:37

Understanding EFS. Understanding BitLocker. Introducing BitLocker to
Go. In this nugget we clearly delineate the two primary methods of
deploying file system data encryption in Windows 7: Encrypting File
System (EFS) and BitLocker. We also spend some time looking at a new
addition to the BitLocker technology: BitLocker To Go, which offers
full volume protection for removable media, such as USB flash drives.
Relevant Exam Objectives: Identify and resolve encryption issues.
*
Video 19: Administering Software Update Issues|30:27

Verifying Software Update Status. Configuring Automatic Update.
Troubleshooting Update incompatibilities. The unfortunate bottom line
with Microsoft software updates is, as most working DSTs know, that
sometimes updates “break” the systems on which the updates are
installed. In this nugget we take a proactive approach to patch
management in a Windows 7/Windows Server 2008 R2 environment.
Specifically, we learn how to verify software update status in Windows
7, configure Automatic Update, and troubleshoot update compatibilities.
In this nugget we also review Windows Server Update Service (WSUS) to
ensure that we have a well-rounded understanding of Windows Update
technologies. Relevant Exam Objectives: Identify and resolve software
update issues.



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